The first ship arrived in Hamburg, Germany! We have completed the customs clearance and we now wait for the logistic company to transfer our goods to the warehouse. We repeat that games to all countries except USA will be shipped from Germany. USA deliveries will be serviced by another ship. As soon we receive the products, we will start separating them to see if we miss anything. The warehouse will send us a list and we will compare it with what we had ordered from the factory. In case we miss something, we will let you know and we will ship you a 2nd smaller pack with the missing items. Since we have not yet seen the container we calculate all cases. So, in case we miss something, we note that it is a mistake from the factory, so we will notify them, they will send the missing items by courier and not again via a ship and we will send a second smaller pack to you.
Regarding the US ship: Instead of sending the ship to the nearest port of the location of Funagain Games, the shipping company sent it to the New York port, since in previous years the ship was sent there. From there they booked a smaller shipment to the nearest port of Funagain Games. They could unload it in New York and transfer the games, but the cost was too high, so they changed ships instead. Funagain will handle this shipment since they know the customs in their area and will proceed to the customs clearance in the next few days.
We will follow the same procedure for the US ship as we do now with our German vendor, in order to be sure that everything is ok. Today we will close the option to change your shipping address, since we must send the final lists to the warehouses. So, if you have any changes, please make them today. From the moment we will take the list of the goods from the warehouse, we will need 1-2 days max to see if something is missing or not and match all the items together. We do that to minimize the mistakes since we will deliver 2 Kickstarter campaigns at the same time.
Please do note the following:
Regarding the US shipments: It is rare for a package not to be delivered. In some cases the vendor has not added the order in the system, therefore the package is not sent. From past experience with Funagain, most packages arrived undamaged and on time (3-5 business days). In some cases where the state of a backer is further away, it takes more time. In any case, you can always email us at email@example.com. Also Funagain provides a tracking number for all US shipments.
Regarding the EU shipment: There is a delay for the delivery from Germany to Spain. We do not know why, but the warehouse informs us every year about this event. We have detected packages that have arrived faster in the UK rather than Spain. The warehouse always follows the same procedure as with other countries, however unfortunately for Spain there is always the same delay. The German vendor provides tracking numbers for shipments out of the EU and for the big packages inside the EU. For small packages they do not provide a tracking number (in the case a backer has a small package, such as just 1 box), since this is quite an expensive service and would significantly affect the shipping to each backer. However, almost all packages are properly delivered. The case of returned or lost packages is less than 3%. The delivery time varies depending the destination (3-10 business days). The tracking numbers are added automatically from the system, since it understands if a package is small or big. As we do in all of our campaigns, you can always email us and ask us for further info. We know that in 1-2 days the games will be in the German warehouse. After that we need some days to separate and create all orders for Kickstarter, Spieleschmiede and Giochix.
This campaign was a real challenge, but as in all campaigns, in the end we resolve any issues we have to face. We also added to ALL orders some freebies depending on the order and what we have available. We thought this would be a proper thank you for your support! 🙂
For those who are interested in the Dungeonland, our next KS campaign you can watch the news and subscribe at the new website we made just for this standalone game. Check it at http://12realms-dungeonland.com