Bedtime Story: Missing Items and Expected Delivery
The Bedtime Story Kickstarter has encountered several complications, as we all know. So far we have completed the shipments in all countries except USA, where Funagain has delayed. We’ll try to give you an idea of how they work: They are not a huge company and serve more than one publishers. Therefore that creates delays to those like us who wait for their turn and to see their project delivered. Then they calculate the shipments, we pay them in advance and they begin shipping. Last week we sent the papers to Funagain so as to begin shipping, but never received their news. We contacted them several times in order to resolve this quickly. Now before you judge them or us, we would like to state that we do not change Funagain for several reasons.
From our part and since we know very well what can cause delays to the delivery of a project, we have patience and try to resolve everything as quickly as possible. Funagain imports and stores our games in USA. From your point of view we understand that you want your game on time since you backed it. We really do understand it and that’s why all this time we did not hide you anything and mentioned all the facts. Normally we should see the US shipments to be delivered this week. We ask you as a favor to keep us updated. At this point we do not need negativity, we need you to keep us posted if you got a notice or even directly your parcel.
Now, to the missing items. The list we posted in our previous KS update was not complete, we forgot few things. The main question here is WHEN you will get your items. We used more than 1 factory to have our items completed and packed. So shortly and straight, we expect to receive in our warehouses ALL THE MISSING ITEMS by the end of the month. We mean everything. As soon we get them, we will start sending them to each one of you.
The least we can say is THANK YOU since almost all of you were very supportive in the emails you sent us. From our part we did the best to resolve this mess, and we made it 🙂 Now we will start preparations to have our lists ready, so when we get the items, the warehouses will know what to send to each backer.
Thanks a lot for waiting all this time and for your great support!