Hello Backers,
This is a full update for all open projects from MAGE Company with current status of each one.
12 Realms Bedtime Stories & Remaining copies for US for Raid and Trade: War on the Streets:
1.) We completed all the updates we received from backers on changes regarding shipping addresses and in some cases changes on orders.
2.) We are currently packing spare parts, missing parts, minis which we will ship shortly (in the next days) from our office. These parcels are very small and do not include tracking. We will send you two different emails in your personal email accounts. These parcels occur for the backers who already own the bedtime stories copy. For the rest backers, missing tokens for bedtime stories will be shipped from the warehouses since there is stock of tokens in both vendors.
First email will inform you that the spare parts etc have been dispatched from our office and will give you the average delivery time.
The second email will be sent directly from the vendors’ warehouse that the main parcels have been shipped and will include tracking number. In any case please make sure to check and your spam folder cause sometimes our emails many end up in your spam folder.
Due to the fact that we have several projects open and we get messages from backers from all projects we are forced to move all projects at the same time, that’s why it take us more time.
In the next days, we will complete the packing in our office and we will fill in some paperwork for our local post office. Once we dispatch the small parcels we will send you the emails within the same day. We repeat that emails will be sent to your personal email accounts.
Once you get your parcel, and if is possible send us a message at magecompanyinfo@gmail.com and let us know that you actually received them so we can note the progress.
Aether Captains & Carrotia.
What is currently completed:
a. Games are on US soil
b. We have completed paperwork with the Chinese shipper
c. We sent the docs to QML and last week they added us in their system
d. This week they sent us instructions on how they want to receive the orders from us, so we are working to update the pledge information in their system.
What is pending:
a. To update the pledges file and send them to QML
b. To ship the games from NY to QML. – In order to do that we wait from the Chinese shipper to send us the invoice for the last transportation and the customs that were paid from the shipper in order to send the games to US.
We will know the amount in the next days.
c. As we read in the agreement file of QML, once they get the games in their warehouse, they need 10-14 business days to add the games in their system and find them a place to store before preparing the packages.
– We have mentioned that as soon the shipping of the parcels begins, we will start refunding for those who have requested. Among the things we are working is also to collect funds from deals so we can cover all those fees. We do our very best to resolve these issues the soonest possible.
Painted figures have been received by MAGE except for cannons. These should be coming shortly via courier.
12 Realms: Dungeonland
Production has been completed. Final packing on pallets is in progress, and it will take few days to finish the pallets. We have informed the manufacturer to book ship so these games will be sent to QML as well. We are awaiting two quotes. One from the shipper and one from QML so we can check which one we will follow. In some cases, the fees differences can be huge.
In the meantime, we received the dice tower sample, final product from e-raptor. It was looking good but we found 2-3 issues. We noticed that when you roll the dice, sometimes 1-2 dice remain in the dice tower. We found the problem and eventually e-raptor fixed the issues and sent us video of the final tower. We’ve now approved the design. We have time for the tower since the production time is just few days and the facility is close to Greece so we can have them in a period of 10 business days.
The studio we are working with here in Athens that paints our minis informed us that they have quite a lot of work and they instructed (referred) us to some friends to continue the painting of the sets for Dungeonland. Please note that here in Athens, there is a big group of painters and all of them come from the same area, so the painting style is quite good and many of them have won awards.
We have come in contact with some people from this group and we wait their call so we can complete the painted sets as well. Although the fees will be higher than from our studio we will cover the difference. We estimate that around the first week of June the ship will be booked so we can start the shipping of the game from China to USA, to QML main warehouse.
MCG Premium Sleeves
What is completed:
a. We have replied to emails that had to do with requests to Games Quest, meaning from backers who wanted to receive their orders from Games Quest. Recently we received some additional requests and we will settle them this month.
b. We mentioned in our last update that we had some issues with the payments here in Greece. (For those who missed our last update please follow this link and read the number 4 of the update:). We did all the necessary paperwork, we paid some amounts in public services, taxes etc so now we are. We ordered cartons for the remaining packages and we also received those as well. Post offices sent us forms for packages that are destined to countries out of Greece. These forms occur packages weighting 2kgs +. All forms were completed last week. Due to the new laws there were some changes here in Greece for packages that are sent out of Greece. In any case we fixed all the papers and forms they wanted.
d. All these forms include inactive – preset tracking numbers. We prepare messages for the remaining backers from KS and for customers from our online shop. We will send you first the messages with all the info these forms include and the link where you will be able to track your parcel. All these emails will be sent directly to your email account.
What is pending:
a. we have 2 last waves to complete all remaining sleeves orders. We will pack the sleeves as soon we complete the packing of spare parts from bedtime stories which is project prior to the sleeves.
b. once we complete shipping we will co-ordinate the refunds. We will send you separated emails for the refunds, for those who have requested refund or paid extra GQ.
Please note, among the things we are working the above projects is just part of our work. Since we need funds for all of them, we are working at the same time on collecting funds from deals with partners, so we can pay all projects and move to their completion. The main reason it take us time is because we move all projects at the same time since we get emails from backers from all projects. We can’t leave anyone behind. Since we started resolving this situation in this way, we will complete it following the same way. We keep a distance from online forums, social media etc cause we had to make progress on all the above and we have. We fully understand your frustration and we kindly ask your understanding.
About The Author
“I just read your ‘Full Kickstarter Updates and deliveries!’ report and am a little worried. I am a late backer for your card sleeves and am wondering if you still have my order number and what I had ordered (because you had problems with being hacked and had Paypal issues):
Order #: MAGE-801306
Do you still have this order?
Thank you for your time.
Skye Williams.”
“Hi Skye
do not worry. I have your order and your info.
IN fact as we speak I prepare email lists so I can send the updates to all customers.
Your email address is the one I see in your account?”
“This week we will release the update we posted on our social media to all emails we have collected so all customers can be informed for the pending orders.”
“Hello ! I asked for my order (Kickstarter sleeves) to be sent by GameQuest last november. I had no news since. I would appreciate an update on my sleeves. Thank you.”
“Vincent, for so old email I had replied back a long time now.
Ok. I guess did you send us email? at mageompanyinfo@gmail.com and you have not received reply yet?”
“Hi,
that is not the e-mail I wrote to you (I wrote to mageorders@gmail.com ) but yeah I never had an answer to my mails.
I’ll write to you now to this other e-mail. Or tell me what else to do. Thanks.”
“Anything yet? I have neither heard anything, nor received anything. Also, I need to verify the address you have for me.”
“Hi Tony,
i replied yesterday via facebook, i sent you pm.”
“Please provide an update.”
“We apologize for the whole long waiting. I don’t know how much you have read from our updates. Very shortly we took a big financial damage that creates a lot of issues. Therefore we froze for a long time. Normally we would complete way earlier. Yes the remaining pledges will be delivered shortly. We had to work totally out of MAGE in order to recover the damage and reverse all the issues we had to deal. Most of these stuff have been fixed and we will begin shortly to close our pending orders. After that we will proceed into a big announcement. The company is not closed and in no way we have not taken your funds in order to deliver nothing.”
“hi
im still waiting on my tactical pledge
from the kickstarter
please tell ,e whats up or what to do to make this going on”
“We apologize for the whole long waiting. I don’t know how much you have read from our updates. Very shortly we took a big financial damage that creates a lot of issues. Therefore we froze for a long time. Normally we would complete way earlier. Yes the remaining pledges will be delivered shortly. We had to work totally out of MAGE in order to recover the damage and reverse all the issues we had to deal. Most of these stuff have been fixed and we will begin shortly to close our pending orders. After that we will proceed into a big announcement. The company is not closed and in no way we have not taken your funds in order to deliver nothing.”
“Hello, I need you to either send me my kickstarter pledge for 12 Realms: Bedtime Stories or give me a full refund. After 5 years this is totally ridiculous and unacceptable.”
“We apologize for the whole long waiting. I don’t know how much you have read from our updates. Very shortly we took a big financial damage that creates a lot of issues. Therefore we froze for a long time. Normally we would complete way earlier. Yes the remaining pledges will be delivered shortly. We had to work totally out of MAGE in order to recover the damage and reverse all the issues we had to deal. Most of these stuff have been fixed and we will begin shortly to close our pending orders. After that we will proceed into a big announcement. The company is not closed and in no way we have not taken your funds in order to deliver nothing.”