WHEN WE SHIP
Shipping begins end of the month. Normally we should have started earlier but our agreement with GS changed the last days so we have to follow their terms. it does not matter why, this has to do with our co-operation with the folks there. The whole delay is our mistake clearly. We sorted the list by destinations so the first wave will be all parcels to USA. We know that the majority of the backers are backers of KDM and in USA several people already got the game so we will send all US parcels. In any case we would do that, but at this point we want to hurry up since we know how much you want the sleeves for your game. After that we will ship to all EU orders and then all the rest countries.
We know that KDM will ship the copies to the rest countries end of the month. We know that there are backers who pledged for sleeves for other games as well. We don’t forget anyone. We have to start from somewhere and usually is the destination with the most parcels. As we have been informed by GC, when a parcel is sent out a message is sent to the backer with info. We know that sometimes these emails are not sent based on info we have from some backers who had past experience. My point is do not worry if you don’t get an email, I will be here to help in any way I can.
All parcels over 2kg get tracking number automatically. All parcels below 2kg do not except if a backer had sent us additional amount during the campaign.
We did not have the chance to tell you what we did all this time. Yes we reply in the comments section but we know that not all people check this section. We would like to take this opportunity and state all the facts. So, we received the funds around the 3rd week of January. At that time most of the factories in China were preparing for the Chinese Holidays. So the folks we work with closed and they opened late February. When they did, we started making the tests on the sizes and the final material we wanted for our sleeves. At that point we lost time, because we had to wait the courier to deliver samples to us, then to confirm or not the samples, do any changes etc. This process was complete late March, so we knew then that the production was about to begin first days of April. Then the factory informed us that we had to wait few days because they had another production in progress. We could not make a lot of things so we were trying to push as much as we could through constant communication.
Eventually mid April they started producing.. We reached end of April and then the factory told us they must stop for few days because they had to move to new location. That killed us, we asked dates but we did not receive any critical info. We almost lost all May, we had some fights with the factory because we knew that at that point we would delay and that affects a lot of things like; will we have sleeves in specific conventions? now we have to postpone the 2nd campaign etc… General when such things happen there is a chain of things that are affected and that can damage seriously a company especially when this company is not huge but small like us. Plus we knew that it would have negative impact on our reputation. Anyway, the production was about to continue in June and then the second hit came. The factory informed us that they would need over the double time to complete the production. Why? They had to reduce the power of the machine at 40% in order to process sleeves better and glue better. They gave us some estimations of when they finish but these estimations were not true at all.
So June-July was used to complete production plus we gave an additional order for sleeves since by our calculations we were needing more. After that the procedure was known. Book ship, prepare papers, wait 35 days to arrive at the port, pass the customs, arrange transfer to the warehouse and with all that we reached September where we posted our previous update. We don’t blame anyone, we just want to state what happened all this time because some people wonder why this took such time when originally we were counting 5 top 6 months to deliver. We wanted to share the whole story with you.
Some backers asked what we will do to fix this next time. So, this time we already have received the samples for our next campaign, we already know the final sizes so the order will be given about 1 1/2 month after the campaign ends. That’s because we will open again the pledge manager and we do not know how many more sleeves we will need from additional orders. But this time we will keep the pledge manager open for one month and not 4 like we did the first time. The second big thing is that we will use the warehouses we were working so far all these years. Is better to stay with people you know how they work all this time and you know what they are capable off. That should be enough to keep the delivery time in the level we want. We are proud of our quality and we want to keep it that way for as long as you support us. Besides, without you, we can’t complete our ideas.
Today we will add one new size on our website, the square sleeves 8×8 cm for games like 7th continent. We will take pre-orders through our website only. We already have the final sample and we are happy about that. General we update our website with new info about the sleeves where you can find here: magecompanygames.com
As soon we complete the procedure of sending out the parcels we will launch the next campaign, probably first half of November. We made sleeves for most choices you pointed out during the campaign. Cmon games and character sheers, GW games and sheets, 7th continent, Conan. We have about 13 new sleeve sizes. So we hope that you will like our quality, support us and maybe tell it to your friends and join us.
Thank you once more for your outstanding support!
MAGE Company Team