Recently our website was hacked and despite the fact it was restored orders with number over 5065 were deleted and could not be restored. We contacted the customers with these orders with a full update on our progress and requesting some info in order to re-add these orders in the system.
The pending orders with numbers lower than 5065 have been marked as Complete. When an order is marked as Complete, it means that the orders is added to the shipping system, we tag it, print the labels and prepare the package. Once the package is dispatched, we send a message to the customer to inform about the package’s progress.
The orders with numbers lower than 5065 are still in our system and the accounts of the customers have no issues. Those with numbers over 5065, you must re-register on our website when you will place a new order.
The majority of the current pending orders concern our MCG Premium Sleeves. Our sleeves are currently stored in a different warehouse we are working with. We bring stock in our offices in Athens, Greece and we ship out packages from this location. Each time we ship out in waves of 100-150 packages until we complete most of the orders. The last months we faced some issues and that caused delays to the deliveries of the packages. We have already shipped out several waves and we are keeping the same way in order to complete the pending orders the soonest possible.
“I would like to inquire about order #3367. I have never received these items:
Order: 3367
Product Quantity Price
12 Realms-Ancestors Legacy: Dark Lords Pack
1 $19.90
12 Realms: Promo Invaders Set
1 $3.90
Subtotal: $23.80
Shipping: $10.00 via Table Rate Shipping
Payment Method: PayPal
Total: $33.80”
“Have you send message at magecompanyinfo@gmail.com about this?”
“And what about orders above 5065? I have order #5735 and after sending several emails to magecompanyinfo@gmail.com I don’t receive any reply. This is really frustrating.”
“Hi Javier
I personally reply to all gmails, it takes time cause we get hundreds messages but usually I don’t miss anyone. When did you send message?”
“Hi,
I have ordered Aether Captains about 2 years ago and have already paid for the game es well.
Is there any chance to receive the gameö this year?
Wolfram”
“Hi Wolfram
have you followed the recent update on KS? or our fb page?”
“Hi Wolfram
I have sent you email. Can you please confirm that have you received it?”
“I know you are currently busy, but is there any news about my January shop order #5104? I sent in e-mails about it (as I have been following your updates and I knew it was one of the lost orders), and was told that it should be shipping with the next batch in early June. Has anything changed since then? Can I get an updated timeline if possible? Thank you.”
“Hi, we will reply via email.
I know I delay to reply. I’m working on the messages.”
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